Is there a warranty for your services and what do they cover?
Yes. We do provide warranty for our services against product and installation defects such as epoxy cracks, peeling or stains. Our warranty is subjected to environment traffic flow and wear usage.
What payment modes do you accept?
We accept the following modes of payments:
– Bank Transfer
– Cash
– Cheque
– Credit Cards (Visa/Master/AMEX)
– NETS
– PayNow!
We now accept GrabPay as well! Pay for your new metallic epoxy and be rewarded with GrabRewards!
We are currently working on more payment modes and installment plans in the future. Thank you for your patience and understanding.
Do you do installment plans?
We now offer the following installment plans:
1. Bank Loan*
We offer a 0% interest-free bank loan option up to a year with a minimum repayment period of 12 months and maximum repayment period of up to 60 months!
2. Credit Cards*
We also offer 0% interest-free credit card installment plans options for 6 and 12 months.
*Do note that all installment plans are subjected to approval from the participating provider
Payment of Service breakdown:
The Payment of Service transaction breakdown is as follows:
Countertops, Tables, Doors, Wall Features & Vanity Tops
– 20% deposit upon project confirmation
– 80% remainder payment upon sample board confirmation before commencement of project
Flooring
– 20% deposit upon project confirmation
– 75% payment upon sample board confirmation before commencement of project
– 5% remainder payment upon project completion
Can I make the full payment only after the works have been completed?
Unfortunately, we have to accept at least 95% payment (deposit and sample board confirmation) for flooring and 100% payment (deposit and sample board confirmation) or other services.
Why is the quoted price and after site visit pricing different?
The quoted pricing range you receive online is a general gauge of the project cost in favorable conditions. During our onsite visits, our project manager will walk you through the project environment as well as any additional costs which may be incurred.
Some examples which may result in additional costs include, but not limited to, are:
1. Any defects in the surface or substrate which may increase work hours, material cost, or affects the final product
2. Un-level or mediocre flooring substrate or surface
3. Inaccurate measurements of area size provided in pre-quote